Frequently Asked Questions

Shopping Online

Shopping in Stores


1. When am I charged?

Your credit card will only be charged once upon confirmation of your purchase, so be sure to double-check your purchases before you confirm.
Please only click the “Place Order” button once to avoid multiple authorizations.

2. The item I want is sold out! Is there any way for you to bring it in again?

Just drop us an email to and we’ll see what we can do for you. Some of our products may be limited in quantity, or may not be in production anymore. We will, however, try our best to help you out.

3. Where do you ship to?

We ship both overseas and locally. Within Singapore, we offer free shipping on orders above $100, and free self-collection services. For overseas orders, please contact us at Check out our shipping policy for more information.

4. What payment types do you accept?

For all online payments, we currently accept any credit cards, such as Visa, Mastercard, American Express, and Paypal. Both kinds of transactions are done through PayPal, as that is the official payment gateway for our online store.
We do not accept personal checks, money orders or direct bank transfers.

5. I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

6. How do I go about collecting my order if I have selected self-collection as my preferred mode of shipment?

Once your order has reached the store, we will drop you a sms to inform you of the self-collection details. After which, you would be able to head down to your selected store for self-collection.

8. If I am not able to self-collect my order, am I able to get someone else to collect on my behalf?

Yes, you can. It will be best if you can inform our Customer Service team about this earlier, so that we can keep our retail staff in loop about this. If not, you can simply show our retail staff the order confirmation email, and/or quote your order number in order for us to facilitate this.

10. Can I return my product?

Read about our return policy to find out more.

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1. Why can’t I find what I saw on the online store at your physical store(s)?

We do our best to push most products that are on our online store to the offline stores. However, due to the nature of some product availability, we are not able to bring them to the physical stores.

2. Where are your stores?

You can find our store listings and their opening hours here.

3. Can I pay by credit cards at your stores?

Yes, we accept Cash, NETS and Credit Cards at all stores.

4. I want to get an item but it is not available at the store. Are you able to bring it down to the store for me?

Please check with our retail staff if the item is available for pre-order. If it is possible, we would need you to make an official pre-order with our staff at the store. Do note, payment has to be made in advance.

5. If I make a pre-order at your physical store, can I get the order delivered to my place?

Yes, do note that standard tiered shipping fees apply. For more details, head over to our Shipping page.

6. Can I call your store(s) to check if the product I want is at that particular store?

Yes, you can find our store listings and the contact number here.

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