Frequently Asked Questions
Your credit card will only be charged once upon confirmation of your purchase, so be sure to double-check your purchases before you confirm.
Please only click the “Place Order” button once to avoid multiple authorizations.
Just drop us an email to firstname.lastname@example.org and we’ll see what we can do for you. Some of our products may be limited in quantity, or may not be in production anymore. We will, however, try our best to help you out.
We ship both overseas and locally. Within Singapore, we offer free shipping on orders above $100, and free self-collection services. For overseas orders, please contact us at email@example.com. Check out our shipping policy for more information.
For all online payments, we currently accept any credit cards, such as Visa, Mastercard, American Express, and Paypal. Both kinds of transactions are done through PayPal, as that is the official payment gateway for our online store.
We do not accept personal checks, money orders or direct bank transfers.
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
Once your order has reached the store, we will drop you a sms to inform you of the self-collection details. After which, you would be able to head down to your selected store for self-collection.
Yes, you can. It will be best if you can inform our Customer Service team about this earlier, so that we can keep our retail staff in loop about this. If not, you can simply show our retail staff the order confirmation email, and/or quote your order number in order for us to facilitate this.
You can find out more on how to do so here.
Read about our return policy to find out more.
SHOPPING IN STORES
We do our best to push most products that are on our online store to the offline stores. However, due to the nature of some product availability, we are not able to bring them to the physical stores.
Yes, we accept Cash, NETS and Credit Cards at all stores.
Please check with our retail staff if the item is available for pre-order. If it is possible, we would need you to make an official pre-order with our staff at the store. Do note, payment has to be made in advance.
Yes, do note that standard tiered shipping fees apply. For more details, head over to our Shipping page.
Yes, you can find our store listings and the contact number here.